Shipping & Delivery Policy
Last Updated: May 2026
1. Digital Delivery of SaaS Platform
ThaliPay is a Software as a Service (SaaS) platform. All access to our software, platform features, and digital services are delivered electronically via the internet.
2. Account Activation
Upon successful registration and payment of subscription fees (if applicable), your account and access credentials will be provisioned immediately. You will receive a confirmation email with instructions to access your dashboard.
3. Physical Hardware (If Applicable)
In cases where physical hardware (such as POS terminals or thermal printers) is purchased or leased through ThaliPay, the following terms apply:
- Orders are processed within 2-3 business days.
- Shipping times vary based on the delivery location within India, typically ranging from 3-7 business days.
- Shipping costs are calculated at checkout or provided as part of a custom quotation.
- Tracking information will be provided via email or SMS once the physical hardware has been dispatched.
4. Food Delivery (For End-Consumers)
ThaliPay provides the technology for restaurants to accept online orders. However, the actual delivery of food items is handled entirely by the respective restaurant or their chosen third-party logistics partner. ThaliPay is not responsible for the physical delivery, quality, or condition of food items ordered through our platform.
5. Support
If you experience issues accessing your digital account or have not received tracking information for physical hardware, please contact our support team at info.thalipay@gmail.com.